Refund Policy
Refund Policy
At Spirad, we stand behind the quality and energy of our products. Your satisfaction is our top priority, and we’re here to make sure every purchase feels aligned and positive.
30-Day Return Policy
We offer a 30-day return window starting from the day you receive your item.
If you’re not fully satisfied, you can request a return within that period.
To be eligible for a return:
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The item must be unworn, unused, and in its original condition.
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All tags, packaging, and protective materials must be intact.
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You must provide a receipt or proof of purchase.
To start a return, please contact us at info@spirad.co.
Once your return is approved, you’ll receive detailed return instructions.
Please note: return shipping costs are the responsibility of the customer.
Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at info@spirad.co so we can make it right.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
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Custom or personalized items
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Gift cards
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Final-sale items
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Hazardous materials or flammable goods
If you’re unsure whether your item qualifies, please reach out to our support team.
Exchanges
If you’d like to exchange an item, the fastest way is to:
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Return your original item for a refund.
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Place a new order separately for the desired item once your return is accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of receipt — no reason required.
The item must be unused, unworn, and returned in its original packaging with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved.
If approved, a refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@spirad.co.
We appreciate your trust in Spirad and are committed to making every experience seamless, fair, and transparent.